Executive Coach, Strategic Partner, Talent Management & Organizational Development Expert
Susan is a respected Executive Coach, Talent Management, and Organizational Development expert. As an accomplished leader with over two decades in the healthcare, banking, consulting, and publishing sectors, she brings empathy and keen understanding of leadership rewards, risks, and realities.
In her earlier career, Susan was a successful consultant who supported small business owners in all aspects of managing their business (human resources, accounting, customer service) as well as learning the skills to lead that business. It was during that time that she realized that people wanted to lead, and be led by; strong, empathetic, authentic humans. This focused her personal development journey on identifying not only how to be one herself; but also to teach and support others on that same journey.
Susan has always been an “intrapreneur,” having spearheaded inaugural talent and performance management processes for more than 16,000 employees, receiving accolades for facilitating national action planning working-groups, orchestrating all aspects of Emerging Leaders programs, and leading the Talent and Executive Coaching division of a 21-location national firm. Her leadership roles have all required political savvy, executive presence, influencing (often without formal authority), building enterprise-wide relationships and trust, dealing with ambiguity amid continual change, and executing national internal communications strategies, policy changes, and IT and product deployments.
Throughout her career, Susan has pioneered and led large scale Equity, Inclusion, and Belonging initiatives and brings an informed perspective to leaders and organizations who value a true, data-driven approach to equity and inclusion and those who seek to walk their talk. Her guidance in this area is often recognized as simply, “the right thing to do,” as well as has proven to generate a significant return on investment. She thrives on identifying, celebrating, and maximizing both the obvious and subtle aspects of individuals and performance, and on ensuring corporate and human systems are in place that allow for each person to feel truly unique and valued.
Susan has vast experience in strengths-based coaching, several behavioral assessments such as The Harrison Assessment, Myers-Briggs, Strength Finder and DiSC; as well as 360 tools such as the Leadership Circle™ that often complement and enhance engagements.
As Susan firmly believes that leadership is a mindset and a way of being, rather than a title, she excels at and enjoys coaching at all levels to gain clarity, develop logical and realistic action plans, and remove barriers to making authentic and lasting behavioral shifts.
Susan engages in continual learning, ongoing education, and leadership research and invests time and resources in her own personal growth and wellbeing to be an informed, resourceful, and empathetic partner to her Clients.